Elisabeth Swan

Elisabeth has been partnering with leaders and front-line staff to streamline processes within industries as varied as Healthcare, Hospitality and High-tech. She as been successfully working with businesses to achieve their goals for over 20 years.

Articles by Elisabeth Swan:

What are some examples of wastes in a banking institution?

Wastes in banking fall into the same categories as other transactional processes. In terms of examples of the Eight Wastes, there is: “Transportation” or touches related to the number of times a check is handled before… (Read More)

What is the difference between Lean Six Sigma and The 20 Keys?

Kobayashi’s 20 keys are a checklist of manufacturing improvement concepts, whereas Six Sigma is an industry neutral, 5-step process improvement model that takes a single opportunity from a problem statement to a sustained implementation. Many of… (Read More)

Who should be selected to be certified in Lean Six Sigma in a hotel?

Within any industry, hospitality included, there is a little bit of self-selection involved in determining who should become a certified Black Belt or Green Belt – some interest is key. Aside from that I’ve seen wide… (Read More)

Must all staff be trained in the Lean Six Sigma Program in hospitality? Who should be chosen to be certified?

In the hospitality industry, it’s common to assign a Black Belt to a larger property whereas two smaller properties often share a Black Belt. Black Belts and Green Belts can come from operations, leadership or outside… (Read More)