In 2011, Los Angeles County’s Registrar-Recorder/County Clerk, Dean C. Logan, had a vision of his department becoming a leader in customer service.  He chose to use the methodology of Lean Six Sigma to help make that… (Read More)

Many successful Advanced Primary Care models have been implemented in community clinics or staff models where extended health care professionals, including nurses, health coaches or social workers, are part of the existing interdisciplinary team. The Advanced… (Read More)

Lean County, USA is where everything runs just fine.  Actually, things are more than just fine; they are fast, friendly, and efficient. In Lean County, you can order your birth certificate online and get it delivered to… (Read More)

Lean Six Sigma (LSS) is a system designed to increase efficiency and enhance effectiveness in an organization. Can it work in County Government? Yes, it can, but it may be met with a few obstacles. I… (Read More)

When organizations want to address an issue, they frequently bring people together to determine what actions to take. Often, part of the group’s process is to brainstorm about what causes the issue to happen in the… (Read More)

In today’s digital age, the old adage of “knowledge is power” could be replaced by “database is dollars.” So much of a company’s core competencies are housed, facilitated, executed around database systems. And databases are often… (Read More)

It’s not uncommon for high-tech firms to have a lock on the technologies that enable them to accelerate the velocity of business. However these same companies often find themselves seriously deficient in handling transactional items and… (Read More)

Businesses collect lots of data but don’t always translate that data into useful information about critical business processes. Data that companies collect can readily be incorporated into charts and graphs that provide this information. Here are… (Read More)

A challenging business climate had led a mid-size Financial Services organization to think about pursuing Lean Six Sigma as a way to improve their internal efficiencies and to build a stronger tie to their customer requirements…. (Read More)